Keithley Care plans provide fast, high quality services at a fraction of the cost of on-demand service events. Our plan offers multiple years of protection in 3 and 5 year increments.
Key Features
- Fast turnaround time
- Low repair cost, covering all parts, labor, and transportation
- Instruments returned to like-new factory performance
- 90 day service warranty
- Includes calibration (if necessary) and adjustments to published accuracy specifications
Convenience
Minimize downtime with a Keithley Care plan. You are one click or phone call away from starting your repair process - no quotes, purchase orders, or approval delays.
Online tools are available to book your repair order and track your instrument’s progress through the service process. Depot technicians around the world have immediate access to genuine Keithley replacement parts and proprietary tools that speed their work. Your uptime is our priority.
Cost Effectiveness
A Keithley Care Repair Plan is an effective way to control costs and protect you from unplanned expenses. Our plans cover all parts, labor, and transportation costs for up to 5 years of peace of mind and can be ordered at the time of instrument purchase or at any point throughout the instrument lifetime.
Compliance
All repair work includes any calibration and adjustments necessary to restore your instrument to published accuracy specifications, ensuring that all measurement results can be trusted. Calibrations are performed under ISO 9001:2015 Registered Quality System and in compliance with metrology standards:
- ISO/IEC 17025:2005
- ANSI/NCSL Z540.1-1994(R2002)
Which Plan is Right for You?
Our factory warranty covers your equipment from failures and design flaws, In addition, there are several service options which can extend your warranty coverage and avoid costly repairs. Pick the plan that best suits your needs [ 3 or 5 year options available ]:
| Service Plan Feature |
Total Protection (Opt. T3, T5) |
Gold Care (Opt. G3, G5) |
Keithley Care (Opt. EW, 3Y-EW, 5Y-EW) |
Tek Care (Opt. R3, R5) |
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| Extension of factory warranty |  |
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| Protection from manufacturer defects | |
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| Free factory certified calibration with repair (if necessary) | |
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| Free in-country shipping | |
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| Priority on-bench service | |
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| Coverage of user-caused EOS and ESD damage | |
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| Coverage from accidental damage | |
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| Coverage from normal wear and tear | |
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| Loaner unit during repair shipped within 48 hours | |
Ordering Information
Keithley Care can be added as an option using the ordering nomenclature below with selected Tektronix instruments.
| Option |
Description |
|---|---|
| Opt. EW | 1 YEAR KEITHLEYCARE EXTENDED WARRANTY. Extends 1 additional year to product warranty. Repair coverage includes parts, labor, and transportation. |
| Opt. 3Y-EW | 3 YEAR KEITHLEYCARE EXTENDED WARRANTY. For products with 1 year warranty extends 2 additional years. Repair coverage includes parts, labor, and transportation. |
| Opt. 5Y-EW | 5 YEAR KEITHLEYCARE EXTENDED WARRANTY. Products with a 1 year warranty extends 4 additional years. Products with 3 year warranty extends 2 additional years. Repair coverage includes parts, labor, and transportation. |
Service plans may not be available in certain geographies. Please check with the local country/regional sales office for confirmation.
Certain limits apply, see program terms for details.
Agreement Renewals
Do you already have a service agreement with us? Renew today to continue to receive the benefits of Tektronix and Keithley Services.
- Free shipping
- Priority service
- Lock in pricing with multi-year agreements
- Coverage over the life of your instrument or length of your project
- Quick and convenient coverage – there when you need it!
