Improve your customer's Quality of Experience
When it comes to quality, supplementary services such as voicemail is often overlooked and viewed as incremental revenue. Regardless of the reasons, ignoring the problem could be risky - creating dissatisfied customers because their voicemail Message Waiting Indicator (MWI) did not function properly to warn them about an emergency or another very important message.
The MWI Test Agent is an Enhancement to Tektronix' DirectQuality Platform
Now there is an affordable and simple solution for service technicians. Tektronix Communications has developed a quality-of-experience tool to validate MWI performance. The MWI Test Agent measures a voicemail platform's accessibility and ability to signal message waiting status to its subscribers. The MWI Test Agent measures the delay between leaving a voicemail and receiving the message waiting indicator signal.